Returns Policy

Returns Policy

• If you are returning your purchase the product must be complete and in ‘as new’ condition.

• If you have opened the box to examine the product you must have done so without damaging or marking the product and/or packaging.

• It should be returned with the original box and packaging, along with any accessories you received with it

• Missing accessories will be charged for and we can be deducting this cost from the refund.

Goods are not sold on a trial basis. Customers should check specifications and suitability before ordering. AOTM Digital Solution Ltd does not warrant the suitability of goods for specific applications.

Goods supplied to you by special order, that are not listed in our catalogue or website may not be returned unless they are faulty or damaged on delivery.

Goods which have been incorrectly ordered or are unsuitable will only be accepted for return with prior approval from AOTM Digital Solution Ltd.     Returned goods will only be accepted within 7 days of delivery, if they are correctly packed in the original packaging, with original manuals and have not been used.

A restocking charge of 25% will be levied on all such goods. Any refunds necessary will be processed within 7 working days all refunds are at the discretion of AOTM Digital Solution Ltd.

Goods may not be returned without prior authorisation from AOTM Digital Solutions Ltd.  Call our customer services team on 0203 632 1003

Customers are responsible for returning goods, ensuring returned goods are suitably packed and obtaining necessary proof of delivery and receipt.